Family Operated Cleaning Service

Most asked questions

Frequently Asked Questions

Q

Do I have to commit to a long-term contract?

Not at all!  For your convenience, we offer numerous plans that fit your needs for affordable cleaning services. You can choose from a one-time cleaning, weekly, bi-weekly or monthly.  No long-term commitment is required.  Cancel at any time. Contracts are available at a discounted rate for those that are looking to lock in a specific rate for the term.

Q

Are you fully insured and bonded

We’re fully insured and bonded and will send certificates at your request. It is important to work with insured and bonded companies to make sure you protect your valued assets.

Q

Who do we provide service for?

We’ve have been providing top-notch commercial cleaning services such as janitorial/custodial, industrial cleaning and towel cleanings for corporate/small businesses, residential homes, condos, banks, apartments, country clubs, fitness centers, places of worship, beauty and nail salons, barbershops and spas across the metro area of Detroit, MI.  To learn more about our serrvices visit our service page.

Q

Do we practice green cleaning?

We believe a clean earth is just as important as a home or office.  We take pride in offering environmentally green-certified chemicals and green cleaning programs that meet the Cleaning Industry Management Standard.

Q

Can I make schedule changes?

Yes, of course!  Simply contact us within 24 hours in advance so we can meet your request. We want our service to meet your needs and we will make every effort to make appropriate changes based on your needs.  Failure to give a 24 hours advance notice will result in a cancellation charge.

Cleaning Services

We have been providing top-notch commercial cleaning services such as janitorial/custodial, event setup and cleanup, kitchen care, and much more. To learn more about our services and property types, visit our Services page.

We serve a variety of property types in industries such as commercial, education, salons, private healthcare offices, industrial, retail, fitness centers, place of worship, and other specialty industries.

We believe a clean earth is just as important as a home or office.  We take pride in offering environmentally green-certified chemicals and green cleaning programs that meet the Cleaning Industry Management Standard.

The only thing you need to do is allow us to gain access to your home or business. Certainly, if you feel comfortable you can give us a key, which makes things much easier for our staff. But by no means do you need to be present for us to complete the job.

Yes, of course! Contact us within 24 hours advance at info@jwcleaningsvc.com or 248.716.0767, so we may meet your request. We want our service to conveniently meet your needs and we will make every effort to make appropriate changes based on your needs. Any last-minute change to a scheduled service date may be charged.

If you receive weekly or bi-weekly services and would like to cancel service, we ask that you give us 7 days notice for cancellation.

Not at all!  For your convenience, we offer numerous plans that fit your needs. You can choose from a one-time cleaning, weekly, bi-weekly, or monthly.  No long-term commitment is required.  Cancel at any time. Contracts are available at a discounted rate for those that are looking to lock in a specific rate for the term.

Visa, MasterCard, American Express, CashApp, Venmo, PayPal, or invoiced monthly(contractual clients only). Payments are expected at the time of service.

Towel Services

Using a towel service is more cost-effective than laundering in-house when you consider the costs of time, electricity, equipment maintenance, detergent, dryer sheets, team frustration, etc.

We understand that you have enough to worry about the day-to-day operations.  Let us lighten your LOAD and handle your laundry needs.

We extend our services to nail salons, spas, restaurants, and fitness centers.

We partner with our trusted neighborhood laundromat facilities to best care for your towels using gentle cleansing detergent with the following benefits:

  • Detergent  hypoallergenic fresh scent & dye-free
  • Offer same-day, weekly & bi-weekly service options
  • Never mix laundry with other businesses
  • We supply customize laundry bags to each business

Weekly service is suggested for businesses with fewer than 250 towels on hand.  Bi-weekly service is highly recommended if you have more than 250 towels in inventory.   This ensures consistent pick-up and delivery and eliminates days of soiled laundry remaining in your business.

As a cost-effective method to you, we encourage you to provide your own towels.  However, we do have a towel rental program.  Contact us for additional information and pricing.

Yes, if for any reason you need to cancel or reschedule a pick-up or delivery, please contact us at least 24 hours prior to your appointment time at towels@jwcleaningsvc.com or 248.716.0767.

If you receive weekly or bi-weekly services and would like to cancel service, we ask that you give us 7 days notice for cancellation.

There is NO CHARGE for any cancellations if canceled in the required time frames.  Failure to give proper notice may result in a fee.

Visa, MasterCard, American Express, CashApp, Venmo, PayPal, or invoiced monthly(contractual clients only). Payments are expected at the time of delivery.

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